Terms and Conditions

Last updated: 22 August 2026.

These terms explain how we work with you, what you can expect from us, and what we need from you in return. They apply when you buy something from this website and when we work together on an audit, a sprint or a workshop.

Please read them before you buy. If there is anything here you would like changed for your organisation, tell us before we start and we will put the agreed version in writing.

Who we are

We are How Do You Tech LLC, a company registered in Delaware, United States, trading as HDY Haus Group. You can reach us at contact@hdyhaus.com.

Where these terms say “we” or “us”, that means How Do You Tech LLC. Where they say “you”, that means the person or the organisation buying from us.

What these terms cover

These terms cover three kinds of purchase:

• Services. The Support Systems and Knowledge Audit, the Membership Experience Audit, the Community Clarity Sprint, and team workshops.
• Digital products. Files you download after paying, such as content packs and templates.
• Merchandise. Physical items we post to you.

Refunds are set out separately on our Refund and Returns Policy. How we handle your information is set out on our Privacy Policy. Both form part of these terms.

How an agreement is formed

Audits and workshops

The prices shown for the two audits and for team workshops are starting prices. You send us an enquiry, we talk about what you need, and we send you a written proposal setting out the scope, the fee, the timings and the deliverables. There is no agreement until you accept that proposal in writing. Nothing on this website is an offer we are bound by until then.

The Community Clarity Sprint

The Sprint is bought directly through the website at the price shown. Your order is an offer to buy. The agreement is formed when we send you the confirmation email. If we cannot take the work on, we will tell you and refund you in full.

Digital products and merchandise

The same applies. Your order is an offer to buy, and the agreement is formed when we confirm it. If an item is out of stock, or if a price has been listed in error, we will contact you before going ahead and you can choose to continue at the correct price or be refunded in full.

Prices and payment

• All prices are in euro.
• We do not currently add tax to the prices shown. If that changes, the checkout will show the tax before you pay.
• Delivery costs for merchandise are shown at checkout before you pay.
• Website payments are handled by our payment provider. We do not see or store your card details.
• Audits and workshops are invoiced. Unless the proposal says otherwise, invoices are payable within fourteen days, and we begin work once the first invoice is settled.
• Any bank charges, currency conversion costs or card fees your own bank applies are yours to pay.

Starting work straight away

If you are buying as a consumer in the United Kingdom or the European Union, you normally have fourteen days to change your mind about a service or a download. When you buy the Sprint or a digital product from us, work starts and files are made available immediately, and by completing your purchase you are asking us to begin straight away and accepting that this shortens that fourteen day right.

This does not take away your right to a refund if something is faulty, does not arrive, or is not what we described. Our Refund and Returns Policy sets out exactly what we refund and when, including the full refund we give if we decide the Sprint is the wrong fit for you before any work begins.

What we need from you

Our work depends on seeing how your organisation actually operates. To do it properly we will need you to:

• Give us honest answers, including about the parts that are not working.
• Provide access to the documents, systems and people we agree are needed, within the timings we agree.
• Name one person who can make decisions and give us answers.
• Make sure you are allowed to share whatever you share with us.

If we cannot get what we need, dates may move. Where a delay is on your side and it holds the work up by more than thirty days, we may treat the work as complete and invoice for the stage reached.

Rescheduling and cancellation

Sessions can be moved once without charge if you tell us at least twenty four hours beforehand. Later than that, or a second change, and we may need to charge for the time held.

If you cancel work that has already started, what you pay depends on how far it has got. The stages and the amounts are set out on the Refund and Returns Policy.

If we have to cancel, we will give you as much notice as we can, offer you the next available dates, and refund anything you have paid for work not yet done.

What we deliver

Each service page and each proposal says what you receive. We will carry out the work with reasonable care and skill, and we will tell you plainly what we find, including where the answer is that a change is not worth making.

What we cannot do is promise a particular business result. Our recommendations depend on your organisation acting on them, and on things outside our control. We do not guarantee a specific increase in revenue, retention, membership numbers or any other figure, and we will not pretend otherwise in order to win the work.

Who owns what

• Your material stays yours. Everything you give us remains your property.
• Deliverables become yours. Once you have paid in full, the reports, recommendations and documents we produce for you are yours to use inside your organisation however you wish.
• Our methods stay ours. The frameworks, templates and tools we bring with us remain ours. You may use them within your organisation. You may not sell them, publish them, or license them to anyone else.
• Digital products are for one organisation. When you buy a download, you may use it inside your own organisation. You may not resell it, share it publicly, or pass it on as your own.
• Website content. The text, images and design on this website belong to us. Please do not copy them for commercial use without asking.

Confidentiality

We keep what we learn about your organisation confidential. We do not share it, and we do not use your name, your logo or your results as an example without asking you first and getting your answer in writing.

We expect the same in return for anything we share with you that is marked confidential.

This does not apply to information that is already public, that you or we already held, or that we are required by law to disclose.

Our liability

We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing here affects your statutory rights as a consumer.

Beyond that, and because our fees are set on this basis:

• Our total liability to you for any piece of work is limited to the amount you have paid us for that work.
• We are not liable for lost profit, lost revenue, lost data, lost goodwill, or for losses that follow on indirectly from the work.
• Decisions you take after reading our recommendations are yours. We are advisers, not directors of your organisation.

Using this website

If you create an account, keep your password to yourself and tell us if you think someone else has it. You are responsible for what happens under your account.

Please do not attempt to break into the website, disrupt it, scrape it at scale, or use it to send anything unlawful. We may suspend an account or cancel an order if we have good reason to think it is being used dishonestly.

We work to keep the site available and accurate, but we cannot promise it will never be offline or that every page will always be free of error. Where we link to other websites, we are not responsible for what is on them.

Things outside our control

If something genuinely beyond our control prevents us from doing the work, such as serious illness, a natural event, the failure of a service we depend on, or a change in the law, we will tell you as soon as we can, agree new dates with you, and refund anything you have paid for work we cannot do.

If something goes wrong

Tell us first. Email contact@hdyhaus.com with what happened and what you would like us to do about it. We will reply within five working days and try to put it right. Most problems are quicker to solve in a conversation than anywhere else.

Governing law

These terms are governed by the laws of the State of Delaware in the United States, and the courts of Delaware have jurisdiction over any dispute. If you are a consumer living elsewhere, this does not remove the protection of the consumer law that applies where you live.

Changes to these terms

We may update these terms. The version that applies to your purchase is the one published when you placed your order, and the date at the top of this page tells you when this version was published. Changes do not apply retrospectively to work already agreed.

How to contact us

Email contact@hdyhaus.com. Email is the quickest way to reach us, and we reply within five working days.