Refund and Returns Policy
Last updated: 22 August 2026.
We sell three different kinds of thing and the rules are not the same for each, so this page is split accordingly. If you are unsure which part applies to you, write to contact@hdyhaus.com and we will tell you.
We are How Do You Tech LLC, a company registered in Delaware, United States, trading as HDY Haus Group.
Merchandise
This covers the clothing, mugs, hats and desk mats sold in the shop.
Changing your mind
You have fourteen days from the day the item arrives to tell us you want to return it, and a further fourteen days to send it back. You do not have to give a reason.
The item needs to come back unworn, unwashed and with its labels attached. Do not post anything before you have written to us, because we will confirm the correct return address first. Items sent back without that confirmation can go astray, and we cannot refund what does not reach us.
Return postage is yours to pay unless the item is faulty or we sent the wrong thing. We refund the price you paid, plus the standard delivery charge from the original order, within fourteen days of the item reaching us.
Faulty, damaged or wrong items
Write to contact@hdyhaus.com within thirty days of delivery and send a photograph of the problem. We will replace the item or refund you in full, whichever you prefer, and we pay the return postage. This is separate from the fourteen day period above and does not affect your statutory rights.
Sizes
Check the size guide on the product page before ordering. If a size does not work, the fourteen day rule above covers it. We do not run direct exchanges. Return the item for a refund and place a new order.
Digital products
This covers templates, packs and other files delivered after purchase.
Because these are supplied immediately, you agree at the point of purchase that delivery starts straight away and that the fourteen day cancellation right does not apply once it has. That is a condition of buying, and it is standard for digital goods.
That said, we will refund you in full if the file does not arrive, if it will not open, or if what you received is not what the page described. Write to contact@hdyhaus.com within fourteen days and tell us what went wrong.
Community Clarity Sprint
The sprint is the one service you buy directly on this website, so it has its own terms.
Before any work begins
After you book, you receive a short brief by email. Once you send it back, we read it before starting. If the sprint turns out to be the wrong fit for your problem, we will tell you before any work begins and refund you in full. That promise is on the service page and it is meant literally. You are not committed simply because you have paid.
You can also cancel for any reason before the review work starts and receive a full refund. Write to contact@hdyhaus.com.
Once the week has started
The sprint is five working days of concentrated work and the review begins as soon as your brief arrives. Because you asked for it to start immediately, the fourteen day cancellation right does not survive the point where work begins.
- Cancel after the review has started but before the working session, and we refund half the fee.
- Cancel after the working session has taken place, and the fee is not refundable, because the work has been done.
Rescheduling
The working session can be moved once at no cost if you give at least twenty four hours notice. Things come up and we would rather move a session than run a poor one. Repeated postponement holds the week open indefinitely, so after the first move we will agree a final date with you.
Audits and workshops
The Support Systems and Knowledge Audit, the Membership Experience Audit and Team Workshops are agreed in writing and invoiced. They are not bought through the checkout, so there is nothing to refund at the point of enquiry.
Cancellation terms for those engagements are set out in the written agreement you receive before any work starts, and before you pay anything. You will always see them before you commit. If anything in that agreement is unclear, ask before signing rather than after.
How to ask for a refund
Write to contact@hdyhaus.com with your order number and what you would like us to do. You do not need to fill in a form or use a particular wording.
Refunds go back to the card or account you paid from. We cannot send a refund anywhere else. Once we issue it, your bank usually takes between three and ten working days to show it, which is outside our control.
Your statutory rights
Nothing on this page reduces the rights the law gives you as a consumer. Where a statutory right is more generous than something written here, the statutory right applies.
This policy sits alongside our Terms and Conditions and our Privacy Policy.